| 2018 Application |
Please print and fill out the application above.
All applications and resumes must be brought in to this address: 300 Scenery Lane Greensburg PA, 15601.
We are currently taking applications for the following positions. Please print and fill out the application above.
JOB DESCRIPTION - Front Desk ASSOCIATE
General Description
The front desk of any organization is very important as clients and visitors judge a company by how its front desk operates. This is especially true of the hospitality industry where the first impression is definitely the last impression. People working at the front desk of a hotel are required to be professional, hands-on and very pleasant, even in the event of adversity.
Job Responsibilities
Front Desk ASSOCIATE:
• Greet guests and patrons as they arrive
• Ask if guests have a prior booking
• Manage the registration process
• Ask for identification and ensure that the provided credentials are accurate
• Handle guest check-ins and check-outs appropriately
• Operate hotel switchboard, take calls and provide information and transfer calls
• Manage accurate accounting of all rooms
• Provide guests with room keys
• Take reservations over the telephone, through emails and in person
• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities and travel directions
• Refer guests to appropriate departments to resolve complaints or provide suggestions
• Compute bills and take payments
• Provide guests with directions around the hotel
• Contact housekeeping and maintenance departments when a problem is reported
• Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them
• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
JOB DESCRIPTION - Housekeeping ASSOCIATE
General Description
Hotel guests will expect their rooms to be neat and clean at the start of each day. Since Cleanliness can make or break a hotel business, the hotel housekeeping duties are among the most important in the business. The following duties should be done each day in a room to keep it spic and span.
Job Responsibilities
Housekeeping Operations
All applications and resumes must be brought in to this address: 300 Scenery Lane Greensburg PA, 15601.
We are currently taking applications for the following positions. Please print and fill out the application above.
- Housekeeping
- Front Desk
- Breakfast Bar / Laundry
JOB DESCRIPTION - Front Desk ASSOCIATE
General Description
The front desk of any organization is very important as clients and visitors judge a company by how its front desk operates. This is especially true of the hospitality industry where the first impression is definitely the last impression. People working at the front desk of a hotel are required to be professional, hands-on and very pleasant, even in the event of adversity.
Job Responsibilities
Front Desk ASSOCIATE:
• Greet guests and patrons as they arrive
• Ask if guests have a prior booking
• Manage the registration process
• Ask for identification and ensure that the provided credentials are accurate
• Handle guest check-ins and check-outs appropriately
• Operate hotel switchboard, take calls and provide information and transfer calls
• Manage accurate accounting of all rooms
• Provide guests with room keys
• Take reservations over the telephone, through emails and in person
• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities and travel directions
• Refer guests to appropriate departments to resolve complaints or provide suggestions
• Compute bills and take payments
• Provide guests with directions around the hotel
• Contact housekeeping and maintenance departments when a problem is reported
• Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them
• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
JOB DESCRIPTION - Housekeeping ASSOCIATE
General Description
Hotel guests will expect their rooms to be neat and clean at the start of each day. Since Cleanliness can make or break a hotel business, the hotel housekeeping duties are among the most important in the business. The following duties should be done each day in a room to keep it spic and span.
Job Responsibilities
Housekeeping Operations
- Clean corridors, lobbies, stairways, elevators and lounges as well as guest rooms
- Organize work schedule from the room status list, arrivals and departures
- Distribute linen, towels and room supplies using wheeled carts or by hand
- Restock room supplies such as drinking glasses, soaps, shampoos, writing supplies
- Replace dirty linens with clean items
- Inspect and turn mattresses regularly
- Store all dirty laundry in line with company policy
- Replace laundry bags
- Check all appliances in rooms are in working order
- Respond to guest queries and requests
- Respond to calls for housekeeping problems such as spills, broken glasses
- Deliver any requested housekeeping items to guest rooms
- Remove room service items
- Organize and restock cart at the end of the shift
- Ensure confidentiality and security of guest rooms
- Follow all company safety and security procedures
- Report any maintenance issues or safety hazards
- Observe and report damage of hotel property
